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Refining Our Care

We always welcome comments and questions on any features of our practice and we will be happy to discuss your individual wishes at any time.

We hope that you are entirely satisfied with the dental care you receive at Gidea Park Dental Practice. We also understand that there may be the odd time when things don’t quite work out or a mis-understanding may occur. In the unlikely event of this happening, please don’t hesitate to speak to any member of our staff for explanation or clarification about any of the services that we provide.

Making a complaint to your dental professional

It is important that dental patients give feedback about their experiences, so that services know what they are doing well and where they can improve.

Dental professionals and practices will have an established procedure for handling feedback and complaints from patients which they must follow.

If you are not happy with the treatment or service you have received, it is usually best to tell the practice directly about your concerns. This will give your dental team an opportunity to put things right and, in all probability, they may be able to sort out any issues there and then.

You can also complain to the practice in writing, by sending a letter or email to the practice within 12 months of receiving treatment. Please contact or address your correspondence for the attention of Debbie Malham (Practice Manager).  Please detail your complaint, which she will acknowledge and send you a copy of our Complaints Procedure within 2 working days. We aim to have investigated the complaint within 10 working days but will keep you informed if it will take longer.

If you are not satisfied with the result of our procedure, or if the problem is so serious that you think the dental professional could cause significant harm to patients, colleagues or the general public, or undermine public confidence in the dental profession, you can raise your concerns with the General Dental Council who are responsible for regulating all dental professionals on or by calling 0207 167 6000.  

Denplan Patients

Denplan Clinical Mediation Service

Telephone: 0800 169 7220

Pay As You Go Patients

Dental Complaints Service (DCS)

37 Wimpole Street, London. W1G 8DQ

Telephone: 0208 253 0800