Send us a Message
256a Main Road, Gidea Park , Romford, Essex, RM2 6NA
Email : firstname.lastname@example.org
Refining our care
We always welcome comments and questions on any features of our practice and we will be happy to discuss your individual wishes at any time.
We hope that you are entirely happy with the dental care you receive at Gidea Park Dental Practice and would be happy to recommend us to others. If not, please let us know so that we can amend the cause for complaint and improve our care. Our practice manager, Joan Goodfellow, will explain the complaints procedure in detail and deal with any issues you might have.
If you are not satisfied with the response you receive you can contact the Dental Complaints service for private treatment: Dental Complaints Service
Making a complaint to your dental professional
It is important that dental patients give feedback about their experiences, so that services know what they are doing well and where they can improve.
Dental professionals and practices will have an established procedure for handling feedback and complaints from patients which they must follow. Organisations across dentistry have developed some principles of good feedback and handling anu concerns raised in the dental practice which you can find on our website.
If you are not happy with the treatment or service you have had, it is usually best to tell the practice directly that you’re unhappy, and give them a chance to put things right. They may be able to sort out the problem there and then. If an informal approach doesn’t solve the problem, ask for a copy of their complaints handling procedure. All NHS and private dental practice must have one.
If the problem is so serious that you think the dental professional could cause significant harm to patients, colleagues or the general public, or undermine public confidence in the dental profession, you can raise your concerns with the General Dental Council https://www.gdc-uk.org/