WE ARE A DENPLAN/PRIVATE PRACTICE 01708 760 889  01708 766 372 receptiongpdp@outlook.com
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    256a Main Road, Gidea Park , Romford, Essex, RM2 6NA

    Email : receptiongpdp@outlook.com

    Refining our care

    We always welcome comments and questions on any features of our practice and we will be happy to discuss your individual wishes at any time.
    We hope that you are entirely happy with the dental care you receive at Gidea Park Dental Practice and would be happy to recommend us to others. If not, please let us know so that we can amend the cause for complaint and improve our care. Our practice manager, Joan Goodfellow, will explain the complaints procedure in detail and deal with any issues you might have.
    If you are not satisfied with the response you receive you can contact the Dental Complaints service for private treatment: Dental Complaints Service

    Making a complaint to your dental professional

    It is important that dental patients give feedback about their experiences, so that services know what they are doing well and where they can improve.

    Dental professionals and practices will have an established procedure for handling feedback and complaints from patients which they must follow. Organisations across dentistry have developed some principles of good feedback and handling anu concerns raised in the dental practice which you can find on our website.

    If you are not happy with the treatment or service you have had, it is usually best to tell the practice directly that you’re unhappy, and give them a chance to put things right. They may be able to sort out the problem there and then. If an informal approach doesn’t solve the problem, ask for a copy of their complaints handling procedure. All NHS and private dental practice must have one.

    If the problem is so serious that you think the dental professional could cause significant harm to patients, colleagues or the general public, or undermine public confidence in the dental profession, you can raise your concerns with the General Dental Council https://www.gdc-uk.org/

    Coronavirus (Covid-19) -Information

     

     

    BUSINESS AS USUAL BUT A NEW NORMAL

     

    Since June last year, following the first lock-down, dentists’ were sent a revised version of the Standard Operating Procedures (SOP’s) throughout the UK containing many changes to the way dental treatment was to be provided, to minimise the risk of spreading Covid-19 to both staff and patients. 

     

    The SOP’s state that once an aerosol generated procedure (AGP) has taken place in a surgery, the room must remain empty (fallow) for a period of time before being thoroughly cleaned. An aerosol generated procedure (AGP) is air or water spray (or a mix of both) from a dental instrument, for example, a high speed drill and ultrasonic scalers’ used by hygienists. These aerosols could result in the spread of Covid-19 and dentists and their staff are at very high risk of getting Covid-19 from their patients. Even though the transmission rate has fallen significantly, our standard operating procedures remain the same. This significantly affects the number of people we are able to see daily. We are working hard to limit the impact this has on patient waiting times for appointments.  

     

    PLEASE DO NOT VISIT THE PRACTICE UNLESS YOU HAVE AN APPOINTMENT

     

     If you have an appointment booked, to download a Medical History Form/Patient Journey, click

     

    MEDICAL HISTORY/PATIENT JOURNEY

     

    on this ‘pop-up’. Please update your contact details if there have been any changes, complete and sign the form and bring it with you to hand to your dentist when you visit. 

     

    OUT OF HOURS EMERGENCY SERVICE COVERING EVENINGS, WEEKENDS AND BANK HOLIDAYS

     

    We share an emergency out of hours’ dental emergency service covering evenings, weekends and bank holidays with two local dental surgeries. You can contact this service by calling 077 6735 3759 between 6pm - 9pm, Monday to Friday and from 9am to 9pm weekends and bank holidays.

     

     If you are a Denplan registered patient, the cost of this service is included in your plan unless you specifically elected to opt out of the emergency out of hours cover. The choice to opt out will have only applied to patients who registered from August 2018. If in doubt, please check your registration paperwork or call 0800 401 402 to speak to one of their customer support team.  

     

    IF YOU THINK YOU THINK YOU MAY HAVE COVID-19 AND NEED URGENT DENTAL CARE

    If you think you have Coronavirus and need urgent dental care

    If you are generally unwell, self-isolating because you or any of your family have any of the symptoms below - 

    ●   a high temperature – you feel hot to touch on your chest or back

    ●   a new continuous cough – this means you've started coughing repeatedly

    Please do not contact our emergency dental service.

    For urgent dental treatment use:  Phone NHS 111 online coronavirus - or telephone 111 for further instructions.

     

    For changes that may occur to our service

    We will regularly review and update Covid-19 information on our website  www.gideaparkdentalpractice.co.uk

     

    Updated 27.05.2021

    For updated advice and information on how you can protect yourself and others, please visit: https://www.nhs.uk/

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