Coronavirus (Covid-19) - Emergency Service Information

WE ARE NOW OPEN MONDAY – FRIDAY helping our patients who are on our list and have waited during the lock-down for urgent treatment.

We hope to resume routine appointments in August.

Please don’t ring us to book check-up appointments at the moment.

Our dentists are keen to start providing routine check-ups and treatments but we are asking our patients to bear with us a little longer so that we can prioritise patients needing urgent treatment.

Our Standard Operating Procedures state that any surgery where an aerosol generated procedures (AGP) take place must be left empty for an hour and then thoroughly cleaned. We are also limited in the number of patients we can have in the practice at any one time.

Please do not call the surgery to make routine check-up appointments. Once we have cleared our urgent list of patients, we will contact those patients who had treatment booked with us and were cancelled due to the lock-down. Hopefully then we will get back on track in August, providing routine check-ups and treatment as normal, even if we may look a little different when you visit.

THE PRACTICE IS CLOSED UNLESS YOU HAVE AN APPOINTMENT.

PLEASE DO NOT VISIT THE PRACTICE, THE DOOR WILL BE LOCKED.

Out of hours emergency service covering evenings, weekends and bank holidays.

Many of our patients will be aware that we share an emergency out of hours’ dental emergency service covering evenings, weekends and bank holidays with two local dental surgeries. This service will continue as normal. The emergency service can be contacted on 077 6735 3759 and operates from 6pm - 9pm Monday to Friday and from 9am to 9pm at weekends and bank holidays.

If you are a Denplan registered patient, the cost of this service is included in your plan unless you specifically elected to opt out of the emergency out of hours cover. The choice to opt out will have only applied to patients who registered from August 2018. If in doubt, please check your registration paperwork or call 0800 401 402 to speak to one of their customer support team. If you have internet access, you can search Denplan for information through their patient portal. Before contacting the emergency service, please have your Denplan registration number to hand as you will be asked for it when you call. Please Note: patients registered with Gidea Park Dental Practice on Denplan Care will not incur any additional costs for Personal Protective Equipment (PPE). Please be aware, although treatment and call out charges are covered under Denplan Care, PPE is not, so please check with the individual practice covering as to whether you may be asked to pay a (PPE) charge if you require emergency treatment.

If you are a pay-as-you go patient accessing this service, we may not be on call. It is important you are aware that individual practices set their own fees. We would urge you to check the fees with the dentist who may be arranging treatment for you.

You can also find lots of self-help information on the homepage after you close this window.

If you think you have Coronavirus and need urgent dental care

If you are generally unwell, self-isolating because you or any of your family have any of the symptoms below, please do not contact our emergency dental service.

●   A high temperature – you feel hot to touch on your chest or back

●   A new continuous cough – this means you've started coughing repeatedly

For urgent dental treatment use: NHS 111 online coronavirus - or telephone 111 for further instructions.

For changes that may occur to our service – we will be regularly reviewing and updating coronavirus information on our website:

www.gideaparkdentalpractice.co.uk 

COVID POLICY