The art of small talk
Lucy Nichols shares her top tips for starting conversations and building relationships with patients
For many dentists, especially those who are a little more introverted, small talk may not come easily.
As with anything, it does get easier with practice, so this skill (like many others) is more challenging early-on in a dental career.
Making small talk is essential to make patients feel comfortable and relaxed, and to start building rapport. People tend to stick with a dentist who they feel comfortable with, and tend to be ignorant of their dentist’s technical ability.
So here is my advice for making chit-chat, whether you need conversation starters to get you going as you welcome a patient into your surgery, or to prevent an awkward silence while you wait for the local anaesthetic to kick in.