Coronavirus (Covid-19) - Emergency Service Information
WE ARE NOW OPEN MONDAY – FRIDAY
We are now seeing patients for their routine check-ups. However, our current Standard Operating Procedures (SOP’s) from the Chief Dental Officer (England) determines our “new normal” way of working. These state that any surgery where an aerosol generated procedure (AGP) has taken place, the surgery must be left empty for “one hour” and then thoroughly cleaned. An aerosol generated procedure (AGP) is air or water spray (or a mix of both); from a dental instrument like a high speed hand piece as well as ultrasonic scalers used by hygienists. These aerosols could result in the spread of Covid-19 and dentists and their staff are at very high risk of getting Covid-19 from their patients. Due to social distancing and the time surgeries have to be left empty after AGP treatments, we are limited in the number of patients we can have in the practice at any one time.
If you have an appointment to visit the practice, please click on the Covid Policy to download the Patient Journey and Medical History Form. The Medical History completed, signed by you and brought with you to the appointment.
PLEASE DO NOT COME TO THE PRACTICE UNLESS YOU HAVE AN APPOINTMENT.
Out of hours emergency service covering evenings, weekends and bank holidays.
Many of our patients will be aware that we share an emergency out of hours’ dental emergency service covering evenings, weekends and bank holidays with two local dental surgeries. This service will continue as normal. The emergency service can be contacted on 077 6735 3759 and operates from 6pm - 9pm Monday to Friday and from 9am to 9pm at weekends and bank holidays.
If you are a Denplan registered patient, the cost of this service is included in your plan unless you specifically elected to opt out of the emergency out of hours cover. The choice to opt out will have only applied to patients who registered from August 2018. If in doubt, please check your registration paperwork or call 0800 401 402 to speak to one of their customer support team.
If you think you have Coronavirus and need urgent dental care
If you are generally unwell, self-isolating because you or any of your family have any of the symptoms below, please do not contact our emergency dental service.
● A high temperature – you feel hot to touch on your chest or back
● A new continuous cough – this means you've started coughing repeatedly
For urgent dental treatment use: NHS 111 online coronavirus - or telephone 111 for further instructions.
For changes that may occur to our service – we will be regularly reviewing and updating coronavirus information on our website: